Shipping Policy

Last updated: August 31, 2026

At ORBIS, we want you to know what to expect after placing your order. This policy explains shipping availability, processing times, delivery estimates, and how to get help with a shipment.

Where We Ship

Our physical products ship from fulfillment facilities in the United States.

Available shipping destinations and delivery options are displayed at checkout. We currently do not ship to Alaska or Hawaii. Other destinations may be restricted based on product availability and carrier coverage.

If checkout does not offer shipping to your address, please contact us before placing an order.

Order Processing

Orders are usually prepared within 1–5 business days after payment is confirmed and the order is accepted for fulfillment.

Processing time is separate from carrier transit time. Weekends and public holidays are not counted as business days.

High order volumes, stock availability, or issues requiring order verification may cause additional processing time. If your order is affected by a material delay, we will contact you with an update and any options required by applicable law.

Estimated Delivery Times

For eligible US addresses:

• Standard shipping: approximately 2–4 business days after shipment.

• Express shipping, when available at checkout: approximately 1–3 business days after shipment.

Express shipping speeds up carrier transit; it does not eliminate order-processing time.

Delivery estimates are not guaranteed arrival dates unless a service is expressly sold with a delivery guarantee. Carrier disruptions, severe weather, holidays, and other circumstances may affect delivery.

If an applicable shipping commitment cannot be met, we will provide any notices, cancellation options, or refunds required by law.

Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase.

If your order qualifies for a free-shipping promotion, the discount will be shown at checkout. Eligibility depends on the terms of the applicable offer.

Free shipping on an initial order does not automatically mean free shipping on subscription renewals. Any recurring shipping charges will be disclosed before you enroll.

Tracking Your Order

Once your order ships, tracking information will be provided using the contact details associated with your order.

Tracking may not show movement immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.

If you cannot locate your tracking information, check your spam folder or contact us with your order number.

Address Changes and Order Cancellations

Please check your shipping address carefully before completing your order, including apartment or unit numbers and ZIP codes.

If you need to change your address or cancel an order, contact us immediately. Orders move into fulfillment quickly, and changes or cancellations may no longer be possible once preparation begins.

If we cannot stop an order, any return or refund request will be handled under our Refund Policy and applicable law.

Updating your account address may not change an order that has already been submitted. Please contact us if an existing order needs attention.

Incorrect Addresses and Undeliverable Packages

If a package cannot be delivered because of an incorrect or incomplete address supplied at checkout, or because it is not collected, contact us so we can review the available options.

Additional shipping charges may apply if you request a replacement shipment due to an address or collection issue attributable to you. Any such charges will be explained before you agree to them.

We will not charge you to correct a confirmed shipping or address-handling error caused by ORBIS or our fulfillment provider.

Nothing in this section limits rights available under applicable law.

Delayed, Missing, or Delivered-but-Not-Received Orders

If your order is delayed beyond its estimated delivery window, or tracking shows delivery but you have not received it, please contact us promptly.

For a package marked as delivered, check the delivery location, household members, building reception, and any secure location the carrier may have used.

Provide your order number and a brief description of the issue. We will investigate with the carrier or fulfillment provider and arrange an appropriate resolution based on the findings and applicable law.

A delivery scan does not automatically close your claim without review.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us promptly with your order number, a description of the issue, and photographs of the product and packaging where possible.

Keep the product and packaging until we provide instructions. Do not use a product that appears damaged or has a compromised safety seal.

We will review the issue and arrange an appropriate replacement or refund for confirmed errors. You will not be charged to correct a confirmed error caused by ORBIS or our fulfillment provider.

Subscription Shipments

TB1 subscription orders are scheduled according to the frequency agreed to at checkout. Each shipment is subject to processing and carrier transit time.

A renewal date is a billing and order-scheduling date, not a guaranteed delivery date.

You may skip, pause, or cancel before your next order is processed through your subscription-management link, or contact us for assistance.

Please update your shipping address before the next renewal. Changes made after an order enters fulfillment may not apply to that shipment.

International Orders

If an international destination is available at checkout, shipping options and charges will be shown before purchase.

International orders ship from the United States. Delivery estimates may be affected by customs clearance and local carrier procedures.

Unless checkout expressly states that import charges are included, the recipient may be responsible for applicable customs duties, import taxes, and clearance fees.

Please check local import requirements before ordering. If a shipment is delayed, refused, or returned by customs, contact us so we can review the situation and explain the available options, subject to applicable law.

Digital Products and Gifts

Digital products, including downloadable guides and tracker access, do not require physical shipping.

Delivery and access instructions are provided as described in the applicable offer or product listing. Physical-product shipping estimates do not apply to digital products.

If you have difficulty accessing a digital purchase or gift, please contact us.

Returns and Shipping Refunds

Returns and refunds are governed by our Refund Policy.

For approved claims under our 90-Day Money-Back Guarantee, we refund the eligible product amount paid and the original shipping charge paid for the first qualifying bottle, with applicable tax adjustments and no processing or restocking fee.

Return eligibility and instructions are explained in the Refund Policy. Please contact us before sending anything back. Our registered business address is not automatically an authorized return address.

Contact Us

For shipping questions or help with an order, contact ORBIS through our Contact page.

Please include your order number so we can assist you.

ORBIS LIFESTYLE SA
Via Alessandro Volta, 16
6830 Chiasso, Switzerland CH

VAT number: CHE-421.682.074 IVA