Refund policy
# ORBIS US — Refund Policy
Last updated: August 31, 2026
ORBIS stands behind its products and customer experience. Our 90-Day Money-Back Guarantee gives you time to try TB1 as directed and decide whether it fits your routine. The guarantee applies to your first qualifying TB1 order placed directly through orbisswitzerland.com.
## 90-Day Money-Back Guarantee
Submit your request within 90 days of delivery of your first qualifying TB1 order.
To qualify:
- This must be your first TB1 order purchased directly from ORBIS, including an initial subscription order.
- Any product you have tried must have been used according to its label directions.
- One opened bottle may qualify. Additional bottles from a multi-bottle order must remain unopened and sealed to qualify for a refund.
- Return the opened bottle, even if empty, and any additional eligible bottles as instructed after approval.
- Any physical gifts included with the purchase must also be returned.
The guarantee applies once per customer. Repeat orders, duplicate or additional purchases, and subscription renewals are not covered by this satisfaction guarantee. These exclusions do not remove remedies for damaged, defective, or incorrect goods or rights required by applicable law.
An eligible first order remains covered if purchased through our advertised TB1 launch offer or at a promotional price. Refunds reflect the amount actually paid, not the undiscounted retail price.
## How to Request a Return
Contact ORBIS through our Contact page at https://orbisswitzerland.com/pages/contact. Include your order number, the email address used at checkout, and a brief explanation of your request.
If your return is accepted, we will provide a return shipping label and instructions. Use only the return address we provide. Do not send products to the address on the original package or to a fulfillment warehouse without authorization.
Unauthorized returns may not be accepted. Applicable statutory rights are unaffected.
## No Refund Processing Fees
We do not charge processing or restocking fees on approved guarantee refunds. The original shipping charge paid for your first qualifying TB1 bottle is also refunded.
## Damaged, Defective, Incorrect, or Missing Orders
Inspect your order on arrival and contact ORBIS promptly if anything is damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging where applicable.
For a missing package, contact us with your order number and tracking information so we can investigate. We will review the issue and explain the appropriate replacement or refund options. These requests are handled separately from the first-order satisfaction guarantee.
## Gifts and Digital Products
Physical promotional gifts must be returned with an eligible guarantee return. Digital gifts, including the TB1 guide and tracker access, do not need to be physically returned and have no separate cash refund value. Access to digital gifts may end when the associated purchase is refunded.
Separately purchased digital products are not covered by the TB1 supplement guarantee. Their refund terms must be shown on their respective product pages. Contact ORBIS if a purchased digital product is inaccessible, defective, or not as described.
Gift cards are not refundable except where required by law.
## Subscription Orders
The first qualifying subscription order may be covered by the guarantee. Subsequent renewals are not covered by the satisfaction guarantee, but confirmed order errors and applicable legal rights remain covered.
TB1 subscriptions renew automatically at $69 every 30 days until canceled. You may skip, pause, or cancel before your next order is processed, using your subscription-management link or by contacting ORBIS for assistance.
Canceling a subscription stops future renewals; it does not automatically cancel or refund an order already being processed or shipped. A return request does not automatically cancel your subscription. If you want both a refund review and cancellation, please tell us explicitly.
## Refund Amount and Timing
We will notify you after receiving and inspecting your authorized return, or after completing our review when no return is required.
If approved, your refund will be issued to the original payment method for the full eligible product amount actually paid, including the original shipping charge paid for your first qualifying TB1 bottle and applicable tax adjustments. No processing or restocking fees will be deducted. No separate amount is refunded for free gifts.
Approved refunds are typically processed within 10 business days. Your bank or payment provider may need additional time to post the funds. If more than 15 business days have passed since approval, contact ORBIS through our Contact page.
## Your Rights
This voluntary guarantee is in addition to any rights you have under applicable law. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.